At The Email Agency, we respect your privacy and are committed to protecting the information you share with us through your subscription to The Email Engine Room.

1. Information We Collect

When you subscribe to our service or fill out onboarding forms, we may collect the following information:

• Your name and contact details (e.g. email address)

• Business information, including store name, platform (e.g. Shopify), revenue range, and other operational data

• Brand assets (e.g. logos, email access, tone of voice guides) shared for service delivery

This information is collected solely for the purpose of delivering and optimising your email and SMS marketing campaigns.

2. How We Use Your Information

We use the information you provide to:

• Set up and manage your subscription

• Create, schedule, and manage your email/SMS marketing campaigns and flows

• Deliver strategy recommendations and performance updates

• Provide support and communication as part of our service

We never sell, rent, or share your information with third parties for marketing or sales purposes.

3. Data Security

Your data security is a top priority. We use industry-standard encryption, secure storage practices, and limited-access systems to protect your information.

Any credentials you share (e.g. Klaviyo, Shopify) are stored securely and only accessed by authorised team members directly involved in your account.

We will never share your internal data, flows, or results without permission.

4. Confidentiality of Business Systems

All business data, assets, and systems shared with us remain 100% confidential. We do not share, disclose, or reuse client-specific strategies, systems, or email templates for any other brand or partner.

Your business systems and data are treated with complete discretion and care.

5. Use of Performance Results in Marketing

With your subscription, you agree that we may showcase anonymised creative examples or performance results in future marketing materials. However, no brand names, confidential details, or identifying data will be shared without your written permission.

6. Data Retention & Access

We retain your information only as long as needed to fullfill our service. You may request deletion of your data or account information at any time by contacting us at info@theemailagency.com.au

Questions or Concerns?

If you have any questions about this policy or how your data is handled, please contact us